Reg No: HS 2018/9

 

Logotype of Karlstad University


Faculty Board of Arts and Social Sciences
Information Systems

Course Reading

Service Management and Information Technology: e-Business

Valid from autumn semester 2018

 

Course Code: ISGC07
Course Title: Service Management and Information Technology: e-Business
Tjänster och IT: Elektroniska affärer
Credits: 15
Degree Level: Bachelor

Books
Peppard, J & Ward, J. The Strategic Management of Information Systems: Building a Digital Strategy. Edition 4. Chichester, UK: John Wiley & Sons, 2016.

Wirtz, J & Lovelock, C.H. Services Marketing: People, Technology, Strategy. Last edition. Boston: Prentice Hall.

Articles

 

Approved by the Faculty Board of Arts and Social Sciences, 21 June 2018